Refund Policy
Overview
We offer a 30-day return policy. Items must be in original condition, unused, with original tags and packaging, and include proof of purchase.
How to Initiate a Return
Contact us at support.biggreensolar.com to start your return. Damaged or incorrect items must be reported within 48 hours of delivery.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Custom or personalized products
- Personal care products
- Hazardous materials
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges. Please return the item and place a new order.