Refund policy
Last updated: [6th of Apr, 2026]
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused and unworn
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Include original tags and packaging
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Include proof of purchase (order number or receipt)
To start a return, please contact us at:
Email: solargardenlight101@gmail.com
Once your return request is approved, we will provide instructions on how to return your item.
Return items must be sent to the following address:
Return Address:
[Insert Return Address]
Please note that items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon receiving it.
If your item is:
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Damaged
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Defective
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Incorrect
Please contact us within 48 hours of delivery at:
Whatapps: +84924909766
support@biggreensolar.com
Include your order number and photos of the issue so we can evaluate the problem and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (such as food, plants, or flowers)
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Custom or personalized products
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Personal care products (such as beauty items)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible), and place a new order once your return is approved.