Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Estimated Delivery Times
- United States & Europe: 7–15 business days
- Canada & Australia: 8–18 business days
- Other international locations: 10–20 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions may be offered from time to time.
Order Tracking
A tracking number will be sent to your email after shipment. Please allow 2–5 days for tracking information to update.
Customs & Import Duties
Customs fees, import duties, and taxes are the responsibility of the customer. These charges vary by country and are not included in our prices.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
Contact
Email: support@biggreensolar.com
Last updated: April 6, 2026